Based on your vacation apartment order, which you have placed by e-mail,
fax or mail, you will receive a written booking confirmation from us. If
necessary, you can revoke this within 24 hours free of charge. After that,
the booking is considered binding, the payment and cancellation conditions
mentioned below must be observed.
The booking is valid exclusively for the tenant named in the booking
confirmation and the number of persons. Any deviating occupancy, even
short-term (visitors), is expressly prohibited. A change, especially an
increase in occupancy can only be made with the consent of the landlord.
It must therefore be notified by the tenant before arrival.
Commercial use or subletting is prohibited.
Payment of rent
With booking a deposit of 30% of the total price is due, payable within
The total amount should be transferred 2 weeks before the beginning of the
rental period. I.e., with reservations, which take place more briefly than
2 weeks before arrival date, the total amount is to be transferred - if it
is still temporally possible, at the latest on arrival in cash (Euro) or
by debit card.
Booked and not yet settled additional costs such as laundry sets, cribs,
etc., as well as any bank charges incurred are to be paid upon arrival.
You can cancel the rental contract at any time by written declaration or
by e-mail. The declaration becomes effective on the day we receive it. In
this case we charge cancellation fees in the following amount:
In case of withdrawal
- up to 6 weeks before the beginning of the rental period 30% of the total
- up to 2 weeks before the beginning of the rental period 50% of the total
- thereafter 100% of the rental price
You have the option to provide a substitute tenant yourself, who will
automatically assume your rights and obligations after we have confirmed
the change of participant.
We recommend that you take out a trip cancellation insurance policy, It
should also offer a Corona supplementary cover, an optimal travel
protection in case of illness, possible quarantine and travel warning.
For rebooking we charge you a rebooking fee of 25 Euro.
Arrival and departure
> IMPORTANT: Please inform yourself about the
currently valid Corona regulations before arrival!
The tenant is entitled to use the accommodation from 14:00 at the earliest
on the day of arrival.
> IMPORTANT: There is no reception desk at the
accommodation. The keys
will be handed over according to individual agreement - please contact our
staff at least 1-2 days before arrival.
Complaints regarding the accommodation must be reported within 24 hrs
Unless otherwise agreed, the accommodation must be vacated by 10:00 a.m.
at the latest on the day of departure, otherwise a daily rental rate will
be charged, possibly also the costs for a rebooking of a subsequent guest
required due to the late departure. By arrangement, luggage can be stored
When leaving, the accommodation must be broom-clean, the garbage cans and
the refrigerator must be emptied. The proper cleaning of dishes, stove,
coffee maker, pots, oven, pans, garden grill, etc. belongs to the tenant's
obligations. In case of non-observance, a compensation will be charged.
The landlord is not liable for short-term failure of furnishings or
installations, as well as for impairments of any kind from the outside. A
price reduction is excluded in this respect. The landlord is not liable
for losses of valuables. The use of the apartment, stairs, furnishings and
the rest of the property is at your own risk. The guest is fully liable
for all damages caused by improper use.
Early termination of the rental period
In the event of early departure, there is no right to a refund of the
Blatant or repeated violations of the house rules or overcrowding will
lead to immediate termination of the contract without any claim for refund
of the pro-rata rent. Failure to vacate the premises by the guest is
If a deposit has been agreed upon, we ask you to hand it over to our
employee in cash when handing over the keys. This deposit will be returned
after the end of the rental period, at the latest within one week,
provided that there are no complaints.
Please be considerate of other guests in the house and avoid disturbing
noise, especially in the staircase.
Entering the flat roof in front of the flat on the upper floor is
Our holiday flats are NON-SMOKING flats.
Only on request it is possible to bring along a pet under certain
circumstances (for a fee).
Exclusive place of jurisdiction is Koblenz